Refund Policy

Last updated: March 25, 2025

Digital Product

PreBuy Report delivers AI-generated inspection reports instantly upon payment. Because reports are digital products delivered immediately, all sales are final.

Technical Issues

If your report fails to generate due to a technical error and you are charged, we will issue a full refund or regenerate your report at no additional cost. To request assistance, contact us using the form on our homepage and include:

The email address used for payment
The vehicle you requested a report for
The approximate date and time of your purchase

Refund Timeline

Approved refunds are processed through Stripe and typically appear on your statement within 5-10 business days, depending on your bank or card issuer.

Disputes

If you have any concerns about a charge, please contact us before filing a dispute with your bank. We are happy to work with you to resolve any issues.

Contact

For refund requests or billing questions, contact us using the form on our homepage.